Three kinds of support.
For every possible need.
Explore your options. Whichever service offering you choose, you’ll have access to all the technical, engineering and programming resources of SVT.
On-Demand Support
Concierge Onsite Support
PROACTIVE
24/7 monitoring of your AV infrastructure is just the beginning.
Traditional service contracts provide value only after a problem occurs. Pro-Tech Management (PTM) is always on the job – monitoring every device on your AV network and alerting you to issues before they cause disruption. Many times, glitches can even be corrected remotely, well in advance of your next important meeting. And because PTM is SOC 2 compliant, monitored devices are protected from unauthorized access and other vulnerabilities.
No more surprises. No more panic. A single dashboard keeps you comprehensively informed of the working status of your entire AV network. That includes every device on your AV network, across rooms and locations.
Pro-Tech monitoring is always on – checking and rechecking your AV infrastructure for any threat to system readiness. Should an issue occur, you’ll be notified immediately so that it can be remedied before it becomes a problem.
Choose your protection level
From all-seeing to all-powerful:
GOOD
Per Month
Your subscription to our GOOD protection level enables you to monitor the status and performance of all connected devices via a single dashboard. Device alerts trigger dashboard notification and emails delivered directly to your support team, and enables ticket management by your Customer Service Manager.
BETTER
Per Month
Along with the dashboard, device alerts, and ticket management, our BETTER protection level provides remote troubleshooting by a CX engineer. Pro-Tech Management monitors and manages all alerts through ticket tracking, and contacts you proactively to remotely troubleshoot with your on-site team.
BEST
Per Month
A subscription to BEST PTM provides full peace of mind. In addition to alerts, ticket management and remote troubleshooting, subscribers receive expert onsite assistance when needed. A Customer Service Manager will schedule visits from Pro-Tech Management technicians to fully repair any equipment issues.
Discounts available at 15/25/50/100+ rooms. Room assumes up to 10 devices being monitored.
How Pro-Tech Management protects you
Good
Better
Best
- Central Dashboard
- Device Alerts
- Data & Analytics
- Remote Troubleshooting & Repair
- Remote Troubleshooting & RepairOnsite support
- Central Dashboard
- Device Alerts
- Data & Analytics
- Remote Troubleshooting & Repair
- Onsite support
- Central Dashboard
- Device Alerts
- Data & Analytics
- Remote Troubleshooting & Repair
- Onsite support
What makes Pro-Tech so protective?
Technology leadership
Powered by the acclaimed Utelogy platform, Pro-Tech provides actionable intelligence across your AV ecosystem, regardless of device and manufacturer. In addition to monitoring, alerts, and remote repairs, this same technology also provides you with valuable detailed utilization statistics.
Total awareness
Complete coverage of your network provides complete peace of mind. Even if you opt just for our basic level of protection, you’ll be notified instantly of any threat to your system’s working status. Moreover, Pro-Tech Management provides all your information on a single dashboard.
Comprehensive care
Pro-Tech Management leaves nothing to chance. Many organizations have a wide variety of AV gear and environments, created by various integrators using gear from a vast array of manufacturers. Pro-Tech Management covers everything you have – leaving you with nothing to worry about.
Total awareness enables total control
SVT’s remote management tools meet the breadth of your needs by ensuring the working status of your technology and optimizing use of all your workspaces.
Complete control
Know the working status of your AV infrastructure with just a glance at your dashboard.
- Monitor AV network status for every connected device, across rooms and locations.
- Receive dashboard and email alerts whenever a device does not behave as expected.
- Resolve technical issues remotely before they interrupt critical workflows.
- Track device statistics, including utilization and performance data to get a true picture of technology ROI.
- Control your devices. Run test scripts. Automate room readiness with self-healing triggers. Control room functions, and much more.
- Improve the efficiency of your IT staff, giving them the equivalent of in-house AV expertise and allowing them to focus on their core tasks.
Space management
Optimize workplace efficiency with this all-in-one space-management platform.
- Streamline workflows by enabling easy booking of desk, meeting room and collaborative spaces.
- Facilitate wayfinding to reserved parking and workspace via interactive maps
- Enable staff to access the building using their phone’s digital key.
- Stay informed. Get updated with newsfeed, menus, events, and facility updates at your fingertips.
- Enable easy check-in to meeting rooms and other environments using digital panels or QR codes.
- Maintain data security with ISO 27001 certification, GDPR compliance, and SOC 2 certification.
On-Demand Support
FLEXIBILITY
The support you want.
With no contractual commitment.
SVT On Demand Support is the ideal choice for those who want expert support without a service contract. There’s no commitment because you pay only for the hours you use. From CX engineers to programmers and CS managers, you can access our entire team – including our nationwide Authorized Partner Network – all at a single rate.
This option is also a great way to test the waters with SVT before committing to a service contract. If you’ve been burned in the past by vendors who didn’t deliver on their promises, engage us on demand and see how well we meet your needs. Whether you need next-business-day support, preventative maintenance or on-site meeting facilitation, simply pay as you go or buy a block of hours to use as you wish. SVT On Demand Support has you covered.
Concierge Onsite Support
COMPREHENSIVE
You’re not accessing a tech.
You’re accessing all of us.
Engage SVT Concierge Onsite Support for full-time deployment of an AV expert at your location. Offered on an annual or multi-year basis and billed monthly, this support offering provides total peace of mind. That’s because you have access not just to one of our team, but the entire team – including CS, CSM and CXE engineers who understand both your AV estate and tech stack.
Direct connection to SVT’s engineering, programming and technical bench enables Concierge Onsite Support professionals to facilitate executive level briefings, maintain system functionality, and address individuals’ needs. They’ll also ensure smooth interaction between AV and your IT and security teams, set training and documentation standards and much more. And when your Concierge is away, we’ll maintain continuous support in their absence.
SVT Support. Explore your options.
Pro-Tech Management proactive support, On Demand Support or Concierge Onsite Support. Whichever service offering you choose, you’ll have access to all the resources of SVT.
100% Aware, 100% of the Time.
Case Studies
Global Brewing Company
For this global brewing company’s new headquarters, SVT was engaged to design and integrate state-of-the-art AV environments to enable global collaboration. Opportunity A worldwide beer company needed comprehensive, scalable AV capabilities across a spectrum of environments, including small, medium, large and extra-large conference rooms; the boardroom; training room; huddle rooms; an innovation room; and common …