Summary Of Functions
The Service Manager will be responsible to ensure that service is planned, quoted, and scheduled to be completed. The Service Manager will be accountable for the accurate billing and invoicing of the work that has been completed, the proper coding of tickets, (warranty, customer pay, service contract) throughout the lifecycle of the customer interaction with the SVT service department.
Essential Duties and Responsibilities
- Responsible to lead a team of service technicians that travel and service customers
- Responsible for delivering a premium customer experience during service interactions
- Responsible for gathering and Net Promoter Score information monthly
- Promptly reports and escalates customer issues to the Vice President Customer Experience
- Maintains continuous communication with customer through resolution of the customer issue
- Performs other service duties as required
Education or Experience
- High school diploma or GED is required
- 3 – 5 years’ experience in A/V
- Minimum of 2 years’ experience in leading installation or service teams
- Product knowledge
- Excellent time management skills
Qualifications
A high school diploma or GED is required for this position. College or a degree in is a plus. The ideal candidate will have multiple years’ experience in the field as a A/V technician. Good communication skill is essential for this position. Proven leadership skills are a must. This position requires a high aptitude for attention to detail, ability to read customers, ability to defuse ambiguous customer situations, and willingness to escalate customer issues when needed. In addition, this position will have shifting priorities daily, so the ability to multi-task to fulfill customer commitments will be the key to this candidates success in this role.
For more information or to inquire about future openings for this position, please send a resume to jobs@gosvt.com